If the washer you received is in the form of an H rather than 2 separate silicone washers, please follow the following instructions.
The spigot of my AlkaFlow™ Dispenser is leaking. How can I fix it?
If water is leaking around the hole where the spigot passes through the glass, it’s usually because the nut inside hasn’t been tightened enough to seal it properly. Here's how to fix the water leak:
- Empty the dispenser completely.
- From the inside, tighten the nut that holds the spigot in place to firmly compress the washers on both sides of the glass body, creating a water-tight seal.
- Do not overtighten, as this could crack the glass.
Once the nut is snug and the washers are properly compressed, the leak should stop completely.
Is my AlkaFlow™ dishwasher safe?
We do not recommend putting the AlkaFlow™ in the dishwasher. To clean it, use warm water, mild dish soap, and a soft sponge.
Important: Never apply soap or detergent directly to the filters — rinse filters with water only.
What is the AlkaFlow™ reservoir made of, and will it leach microplastics into my filtered water?
The inner reservoir that holds the ALKA-PH filter is made of SAN plastic, a food-grade material known for its durability, chemical stability and safety. It will not leach microplastics into your water, so you can enjoy clean, healthy hydration with peace of mind.
Why are there black particles in the bottom of my pitcher/dispenser?
If you notice black particles in the bottom of your system when you first install a new ALKA-PH filter, there is nothing to worry about. It is simply harmless carbon dust from the filtration from the filter media. Simply run one or two more batches of water through the filter and discard it until the water runs clear.
Can I recycle my AlkaFlow™ filters?
A filter, by its very function, accumulates a wide variety of contaminants in different concentrations that cannot be separated from the filtration media. Unfortunately, this means it cannot be recycled and must be disposed of in the trash.
If you use your AlkaFlow™ pitcher or dispenser daily, the filter will stay consistently saturated with water. Otherwise, it’s best to keep enough water in your pitcher or dispenser to ensure the filter does not dry out.
Is it necessary to use both the ALKA‑PH and ALKA‑UF filters together?
The ALKA‑PH filter is included with the AlkaFlow™ Pitcher or the AlkaFlow™ Dispenser and it works perfectly on its own. It removes chlorine, heavy metals, pesicides, chemical compouds, VOC,s and other common pollutants found in tap water while adding healthy minerals to create alkaline, great-tasting water.
The ALKA‑UF filter is an optional add-on that must be used in conjunction with the ALKA‑PH filter. It provides ultra-filtration, removing finer particles like very fine sediments and microplastics as fine as 0.01 microns, while still allowing minerals to pass through.
- Use the ALKA-PH alone for mineralized, alkaline water.
- Use the ALKA-PH + ALKA-UF together for enhanced filtration and maximum purity.
How do I attach my AlkaFlow™ ALKA-UF to the ALKA-PH filter?
The AlkaFlow™ ALKA-UF is the ultrafiltration filter designed to work in combination with the ALKA-PH filter to provide enhanced water purification. When connected properly, they form a two-stage filtration system inside your AlkaFlow™ Pitcher or Dispenser.
Follow these simple steps to attach the ALKA-UF filter to your ALKA-PH filter:
- Turn the ALKA-PH filter upside down.
- Take the ALKA-UF and insert it to the bottom of the ALKA-PH filter.
- Twist the 2 filters clockwise until the ALKA-UF locks securely into place. You should feel a slight resistance when it’s fully connected.
- Now that the ALKA-UF is attached, install the combined filter unit into the reservoir of your AlkaFlow™ Pitcher or Dispenser as you normally would.
- Run at least one to two full batches of water through the system and discard it. This helps flush out any fine particles and activates the filtration layers.
The reservoir is stuck inside the glass system body, how do I remove it?
If you cannot remove the plastic reservoir from the glass system body, pour warm water around the outer rim of the reservoir to soften the washer. Place your fingers inside the reservoir on opposite sides, then pull upward while gently jiggling it, using your thumbs pressed against the outside glass body for leverage.
Which is better: water at room temperature or cold water?
Drinking water at room temperature is often considered better for hydration and overall health than drinking it cold from the fridge. Here’s why:
- Better absorption: Room temperature water is more easily and quickly absorbed by the body, supporting more efficient hydration.
- Gentler on digestion: Cold water can constrict blood vessels and slow down digestion, while room temperature water helps maintain a balanced internal environment.
- Less shock to the system: Especially when you’re hot or after exercise, drinking very cold water can cause a sudden temperature shock to your body.
That said, if you prefer cold water, it's still far better than not drinking enough — but for daily hydration and balance, room temperature water is ideal.