Warranty Policy
At Aqua Health Products, we stand behind the quality of our products. All items purchased from our website are covered by a limited warranty against defects in materials and workmanship, subject to the terms below.
Please check your order as soon as you receive it. If you notice that there is a missing item, or if an item is damaged or defective, contact Aqua Health Products and we work with you to resolve the situation as quickly as possible.
Warranty Coverage
- The warranty covers the original purchaser and is not transferrable. A valid proof of purchase is required for all warranty claims. Products purchased through unauthorized sellers or second-hand are not covered under this warranty.
- The warranty period varies by product and begins on the date of purchase.
- This warranty covers manufacturer defects and product failures that occur under normal, intended use.
- If a defect is confirmed, we will replace the defective product or part at no cost to you.
What is Not Covered
- Damage resulting from misuse, neglect, modification, or improper installation
- Normal wear and tear or cosmetic damage that does not affect function
- Issues caused by failure to follow product instructions or maintenance guidelines
- Consumables (e.g., filters or mineral cartridges), unless clearly defective upon receipt
How to Make a Warranty Claim
- Consult the Help Center
Many technical issues can be resolved by following the FAQ and Troubleshooting sections available for each product. - Contact Customer Support
If your issue persists, contact us with your order number, a description of the problem, and photos or videos if applicable. - Claim Review
Our support team will guide you through the process. If your claim is approved and the product is within the warranty period, a replacement will be provided.