How to place an order
Placing an order on our website is quick and easy. Simply browse our products, add the items you want to your cart, and click on the cart icon to proceed to checkout. You’ll be guided through a secure checkout process where you can enter your shipping details and choose your preferred payment method. Once your order is confirmed, you’ll receive a confirmation email with your order details and tracking information once it ships.
How to track your order
When your order ships out, you will be notified by email and a tracking number will be provided. You will be able to track your shipment in real time with the provided link. The tracking link will be provided by one of the multiple shipping courriers we work with to deliver all across Canada. You will then receive a message once your order has been delivered to your address.
How to proceed with a payment
We accept the following payment options:
- Credit Card – Payments are processed securely. Approval is subject to your card issuer. We never store or transmit your credit card data on our servers.
- PayPal – Pay using your PayPal account, bank account, or credit card. No PayPal account is required to complete your transaction.
- Interac Payment – Send payment to info@aquahealthproducts.com and include your full name and order ID number. Your order will ship once funds are received.
- Sezzle – Buy now, pay later in 4 interest-free installments. Choose Sezzle at checkout. You’ll be redirected to the Sezzle platform to complete your purchase. For more information, visit the Sezzle website.
Shipping policy
We offer FREE SHIPPING on all orders within Canada of $150 and over. All other orders have a flat shipping rate of $20 or $25, depending on the products ordered. Some exceptions may apply for remote locations and some products. All orders ship within 1-3 business days from receipt of order. Depending on where you live, you should receive your order within 3-8 work days after confirming your order. You will be contacted by our customer service if there is an unexpected delay with your order.
Undeliverable parcels
You are responsible for providing a valid shipping address when placing your order on our website. If a package is returned to us due to an incomplete or inaccurate address, you will be responsible for shipping charges in both directions.
Missing items
Please check your order as soon as you receive it. If you notice that there is a missing item, or if an item is damaged or defective, contact Aqua Health Products and we work with you to resolve the situation as quickly as possible.
Exchanges and returns
We rarely get return requests on our products, but sometimes people realize that they have purchased the wrong product and would like to exchange or return it. Whatever the reason may be, Aqua Health Products will accept the return or exchange of unopened/unassembled products at 100% value if the return request is made within the first 30 days after purchase.
You must contact us by phone or email to get a return authorization from us before returning the goods. Return shipping to Aqua Health Products is at the buyer’s expense unless there was an error made by us.
Once we receive the returned order from you, we will inspect the goods and if they are unused and returned in the original retail box/packaging, we will reimburse 100% of what you paid, less outbound shipping charges we incurred in sending you your order. If an item is returned used or damaged by personal handling and not returned in re-saleable condition, we will evaluate the condition of the returned product and offer you a percentage of what you paid minus shipping charges.
Refunds in the first 60 days after the purchase date will be reimbursed on the credit card that was used for the original purchase, otherwise, payment will be sent by e-transfer/Interac payment.