No, we currently ship within Canada only. We don't ship to the United States or internationally, but we deliver to every Canadian province and territory.
Shipping is free on orders of $150 or more (before taxes). Orders under $150 have a flat $20 shipping rate. Oversized or heavy items and remote destinations may cost more — we'll let you know before you confirm your order.
Most orders ship from our Montreal warehouse within 1–3 business days, and typically arrive within 1–7 business days after shipping, depending on your location and the carrier. These are estimates, not guarantees, and we'll reach out if there's an unexpected delay.
When your order ships, we'll email you a tracking number and a link to follow it in real time. You'll also get an email when your order is out for delivery and again once it has been delivered.
Yes. If theft is a concern at your address, add a note to your order and, on request, we can ship by Canada Post with a "Do Not Safe Drop" instruction. The parcel won't be left unattended — if no one is home, you'll pick it up at your local post office.
Email us right away — we'll do our best to fix it before the order ships, but we can't change it once it's with the carrier. If a package comes back to us because of an incomplete or inaccurate address (or it's unclaimed or refused), you'll be responsible for shipping charges in both directions.
Yes — most products can be returned or exchanged within 30 days of delivery. Unopened items in resaleable condition receive a full refund of the product price; opened or used items may receive a partial refund based on condition. For an exchange, the quickest option is usually to return the original item and place a new order.
Contact us by email to get a Return Merchandise Authorization (RMA) number before sending anything back. Pack the item in its original packaging, write the RMA number on the shipping label, and ship it back using a trackable method.
Return shipping is at your expense, unless the return is due to our error — a damaged, defective, or incorrect item — in which case we cover it.
Possibly. If it has been opened, used, or assembled and can't be resold as new, we'll assess its condition and may offer a partial refund — we'll tell you the amount before processing. Note that used filter cartridges and other used consumables can't be returned for hygiene reasons unless they're damaged or defective.
For health and hygiene reasons, used filter cartridges and other used consumables. Final sale or clearance items and gift cards also can't be returned. Not sure whether an item qualifies? Just ask us before you buy or before requesting a return.
Contact us within 10 days of delivery with your order number and, where possible, photos of the item and packaging. We'll make it right at no cost to you — your choice of a free replacement or a full refund (including any shipping you paid) — and we cover the return shipping.
Once we receive your return, we inspect it (usually within 3 business days) and process approved refunds within 5–10 business days, back to your original payment method. Depending on your bank, it may take a little longer to appear on your statement.
Refunds cover the product price and the sales tax you paid on it. Outbound shipping charges are non-refundable. If the return is due to our error, you won't be out of pocket for shipping.
Check your account again and allow a few business days for processing, then check with your bank or card issuer, as posting times vary. If you've done both and still haven't received it, contact us at info@aquahealthproducts.com and we'll help track it down.