AQUA H2 Hydrogen Mister FAQ & Troubleshooting

AQUA H2 Hydrogen Mister FAQ & Troubleshooting

Frequently Asked Questions (FAQ)

What is a hydrogen mister?

A hydrogen mister is a skincare device that uses electrolysis to infuse water with molecular hydrogen (H₂). When sprayed as a fine mist, it helps deeply hydrate the skin, neutralize free radicals, reduce inflammation, and protect against environmental stressors.

Is hydrogen water safe for the skin?

Yes. Molecular hydrogen is non-toxic, non-irritating, and suitable for all skin types, including sensitive skin. It is naturally present in the body and does not cause side effects when used topically.

How often can I use the AQUA H2 Hydrogen Mister?

You can use the mister daily, morning and evening, or as often as needed throughout the day for hydration, calming, and refreshing the skin.

Can I use the mister over makeup?

Yes.
  1. Hold the mister about 4 inches (10 cm) from the face
  2. Lightly mist to refresh and set makeup without disturbing it

What water should I use in the device?

Natural mineral water or filtered mineral water.
Avoid: Distilled or purified water like the water produced by reverse osmosis (low mineral content reduces hydrogen production).

Can I use the mister on areas other than the face?

Yes. The mister is ideal for the:
  1. Face
  2. Neck
  3. Hands
It can be used on any area needing hydration and antioxidant support.

Is the device portable?

Yes. The AQUA H2 Hydrogen Mister is lightweight, compact, and designed for home, office, travel, and outdoor use.

How long does the hydrogen stay active in the water?

Molecular hydrogen begins to dissipate over time. For best results, use the mist immediately after activation.

Troubleshooting Guide

Device does not turn on

Possible solutions:
  1. Recharge the battery using the supplied USB cable
  2. Ensure the power button is pressed firmly
  3. Check that the USB port is not damaged
No mist or weak mist output
Possible solutions:
  1. Make sure the water tank is properly filled
  2. Check that the reservoir lid is securely closed
  3. Clean the tank if mineral buildup is present
  4. Avoid using distilled or purified water

Water leaking from the device

Possible solutions:
  1. Ensure the water tank is properly aligned and tightly closed
  2. Do not overfill the reservoir
  3. Check for visible cracks or damage

Unusual odor or reduced performance

Possible solutions:
  1. Clean the water tank using diluted citric acid or white vinegar
  2. Rinse thoroughly and allow to air dry
  3. Replace the water with fresh, recommended water

Battery drains quickly

Possible solutions:
  1. Fully charge the device before use
  2. Avoid leaving the device plugged in for extended periods after charging
  3. Store the device in a cool, dry place

Device stops working after a drop

Possible solutions:
  1. Stop using the device immediately
  2. Inspect for visible damage
  3. Contact customer support or an authorized service provider
  4. Do not attempt to repair the device yourself

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